Refund Policy

Last Updated: 2026-04-14

This Refund Policy applies to all purchases made on FluxAI Pro (https://fluxai.pro), operated by DETOOLS LTD.

Credit Purchases

  1. Unused Credits: If you have purchased credits and have not used any of them, you may request a full refund within 14 days of the purchase date.

  2. Partially Used Credits: You may request a prorated refund for unused credits within 14 days of the purchase date. The used portion is non-refundable.

  3. Credit Expiration: Credits have an expiration date as communicated at the time of purchase. No refunds will be issued for expired credits.

  4. Technical Issues: If technical issues prevent you from using our service, contact our support team immediately. We will work to resolve the issue and, if unable to do so, offer a full refund for unused credits or extend their expiration date.

Subscription Plans

  1. Cancellation: You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access to subscription benefits until then.

  2. Refund Window: Subscription payments are refundable within 14 days of the charge date if you have not substantially used the subscription credits during that billing period.

  3. Auto-Renewal: Subscriptions auto-renew at the end of each billing cycle (monthly or yearly). You will be charged at the current rate unless you cancel before the renewal date.

General Terms

  1. How to Request: To request a refund, email our support team at [email protected] with your account email and reason for the request.

  2. Processing Time: Approved refunds will be processed within 5-10 business days to the original payment method.

  3. Currency: Refunds are processed in the original currency of purchase. Exchange rate differences or bank fees are the customer's responsibility.

  4. Abuse Prevention: We reserve the right to deny refund requests if we detect abuse of this policy or violations of our Terms of Service.

  5. Account Termination: If your account is terminated for violating our Acceptable Use Policy, unused credits and remaining subscription time are non-refundable.

Service Changes

We may modify, suspend, or discontinue aspects of our service at any time. In such cases, we will provide notice and offer refunds or credits as appropriate.

Contact

For questions about this policy, please contact us at:

DETOOLS LTD Email: [email protected] Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom